From frontline staff to senior leadership, tailoring workshops to suit your team’s needs is our specialty. Every session is built around your organization’s priorities and challenges

Past workshops have included:

• Preventing burnout in seasonal operations: Guided discussion and development of actionable strategies to support staff wellbeing

• Multi-generational collaboration: Discovery sessions that strengthen communication and effectiveness across diverse age groups

• Boosting Net Promoter Score (NPS): Analysis of customer feedback and development of service improvement plans

• Confident public speaking: Practical tools and techniques to build presence, clarity, and impact

We design workshops that empower your team to thrive

With years of experience in the service industry—including Forbes Five-Star and AAA Five-Diamond hospitality—we design expert workshops that elevate your customer service team’s knowledge, skill, and confidence.

Watch your team’s expertise grow as they explore:

• The foundations of exceptional guest service and what truly drives memorable experiences

• Effective conflict resolution, from first response to lasting recovery

• Team cohesion and support, ensuring they collaborate seamlessly under pressure.

Work with us to reach the point where customers don’t call to complain—they call to compliment how well your team handled the situation

These nationally recognized courses—voted among the best personality-styles training programs in the U.S.—are proven to increase collaboration, effectiveness, and engagement within leadership teams.

Explore DISC personality styles, Conflict Management, Team Dynamics, and Emotional Intelligence with Katriona as your facilitator. Each session combines insight with practical application, helping leaders understand themselves, their colleagues, and how to communicate more effectively.

Designed to be memorable and actionable long after the training ends, these programs empower your team to continue growing, developing, and supporting one another well into the future.

Discover how your team performs through our expert auditing program. With years of experience conducting service audits, we are well positioned to support you and your team.

We visit your property as a guest, observing service interactions to identify opportunities for improvement and to recognize the areas where your team truly excels.

Customer feedback is valuable- customer feedback paired with clear, actionable recommendations is transformative.

Our audits provide insights your team can immediately apply to elevate the guest experience.

With three decades of experience in hotel and restaurant rating systems—including Forbes, AAA, and the development of the first standards for the Limelight Hotels and Viceroy Snowmass—we bring deep expertise in creating service and operational standards that truly work.

Partner with us to build, test, and launch standards that allow your brand voice to shine through consistent, high-level service your team can confidently deliver.

Training teams in the execution of Forbes, AAA, Limelight Hotels, and Aspen Skiing Company service standards places us in a unique position to support your team—no matter the style of service you wish to create.

Hands-on, interactive training for both front of house and back of house ensures your teams not only understand your standards, but embrace them and confidently deliver them in practice.

Workshops grounded in adult learning theory incorporate mock service, roleplay, and guided discussion, building confidence and capability in equal measure.